FAQ

WHAT IS YOUR ROAST SCHEDULE?

We roast delicious coffee Monday-Thursday. 

CAN I BUY BEANS AT THE ROASTERY?

Yes! Beans may be purchased (along with other drinks) on days our Roastery Bar is open. Other days it depends on our inventory.

CAN I ORDER ONLINE AND PICKUP AT THE ROASTERY?

Yes! You may now pickup your beans on Saturdays between 10am-2pm at Roastery Bar.

WHEN WILL MY COFFEE BE SHIPPED?

Orders received by 3pm PST will ship the following roast day. Orders received Friday-Sunday will ship on Monday (unless there's a holiday). Depending on our roasted coffee availability, we may be able to ship orders on a Friday.

HOW LONG DOES SHIPPING TAKE?

USPS Priority Mail ships in 1-4 business days depending on where in the country you live. Please note we do not control shipping times and USPS is not always reliable even when it says "1 day shipping".

HOW LONG WILL MY COFFEE BE FRESH?

Our beans are shipped in heat sealed bags to maximize freshness. Once opened, the beans will be fresh for several weeks if stored properly. Please remember to grind right before brewing.

HOW SHOULD I STORE MY COFFEE?

Light and oxygen are enemies to coffee beans. You can lengthen the freshness by using an Airscape container. Otherwise, store in a cool, dark place and not in the freezer or refrigerator since coffee will absorb flavors around it.

ARE OILY BEANS GOOD?

No! Oils should be on the inside of the bean, otherwise they become rancid. Oily coffee typically is the result of over-roasted coffee. Fresh, properly roasted coffee will look dry, not oily or shiny.  

DO YOU SELL GREEN BEANS?

Yes! From time to time we offer for sale on our website.

WHAT IS YOUR RETURN/CANCELATION POLICY?
Unfortunately we do not offer returns unless the wrong coffee was shipped. Once a subscription or roastery class is processed, we cannot refund money. 

DO YOU SELL IN LARGER QUANTITIES THAN 12 OUNCE BAGS?

Yes! We offer roasted beans in 5lb bulk bags.